Returns & Exchanges

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 14 days from the date of delivery to request a return or exchange if:

• The item(s) is faulty, damaged, or defective at the time of delivery.
• The product(s) must be unused, in the original packaging with labels and protective stickers attached.
• The product received does not match the size ordered.

HOW DO I APPLY FOR A RETURN?

Notify us within 14 days of delivery by emailing support@leatherinstore.com . At Inflorescence, we review each case individually to ensure fairness.

• A replacement will be sent for defective, faulty, or damaged items. You will need to email photographic evidence of the defective item to support@leatherinstore.com within 14 days of purchase before any claims can be processed.
• Customers are responsible for the cost of returning items to us. Additionally, a shipping charge of Rs.400 will be added when we ship the item back to you.

WHEN WILL MY RETURN BE PROCESSED?

• We aim to process all returns within 5-7 working days of receipt.
• During busy sale events, please allow up to 14 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

• If you are unsatisfied with the size of your purchase and would like a different size, you can return your purchase by contacting us via email at support@leatherinstore.com within 14 days of the delivery date.
• The product(s) must be unused, in the original packaging with labels and protective stickers attached.

DO YOU OFFER REFUNDS?

• Unfortunately, we do not offer refunds. However, if we are unable to provide an exchange or any other solution, we may offer a refund in the form of store credit.
• In the case of a refund, shipping and handling charges will not be refunded.
• The minimum period for processing a refund is 7-10 working days.

RETURNS: SALE & DISCOUNTED ORDERS

• Exchanges during a sale or for discounted products are ONLY applicable if there was a mistake by our packing staff and the product received does not match the product you ordered.

EXCLUSIONS

There are certain scenarios where we cannot support returns & exchanges, including but not limited to the following:

• An exchange request is made outside the specified time frame.
• The product is damaged due to use.
• The product has been tampered with.

We strive to ensure your satisfaction with our high-quality leather products and are here to assist you with any concerns.

Need help?

Contact us at support@leatherinstore.com or 0333-0255448 for questions related to refunds and returns.